24/7 Customer Support in Website Hosting
The customer and tech support services for all our website hosting packages are round-the-clock, thus you can forget all about waiting for a couple of days in order to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email. If you already have an account, you are able to open a support ticket on top of the other three options for communication. You are able to choose the best way to contact us based on what your location is or what equipment you use. We can help you for more or less any webhosting-related query that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply come with 24/7 customer and technical support, which means that no matter what issue you experience, you are able to contact us and we'll help you straight away. Our guaranteed response time for each email or ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the reply time hardly ever exceeds twenty minutes. We also have phone support with several local numbers worldwide as well as a live chat, so you'll be able to get in touch with us and get more details about our services even if you don't have an account yet. We can help you with nearly any question or a difficulty you have - payment methods, plan specs, email setup, hosting account settings, etcetera. If you employ our services, you won't ever have a scenario where you should wait for a few days to get a problem resolved like you may have to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
Each virtual private server plan that we offer features 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us anytime, even weekends and holidays. For your convenience, we provide different methods of communication - phone support with a couple of local numbers around the globe, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it'll be easier to keep track of what is going on. The maximum warranted reply time for all of the emails and tickets is 1 hour, however it rarely takes that long to receive assistance. When you add the Managed Services upgrade that we supply, our admins can also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server plans that we offer include 24/7 support through various means of communication and with a one-hour maximum answer time warranty. When you want to learn more about the packages or you have various billing or general questions, you're able to call one of the local numbers that we have around the globe or you could use our live chat service and speak with a live representative. For entirely technical problems that require the help of a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email, as all of these channels are more appropriate to track a given matter. The answer time for them rarely is more than 30 mins, so you can forget about waiting for a whole day to receive assistance. Our support service is available for all of the server-related matters, including the pre-installed software. When you need support for third-party applications, you may consider obtaining the Managed Services upgrade that we provide with all packages.