Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service staff is educated to efficiently address all website hosting customers’ requests and advice questions. Through our ticketing system, you’ll be able to fill in your question and a support staff fellow member will likely go back to to you in only maximum 60 minutes. Basically, practice has revealed that the typical answer time is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to email us 24x7x365 with any question you possibly have associated with our services. We’ve got qualified professionals available all the time to supply guidance at any time necessary. You can utilize the ticketing system or post an e–mail anytime, or pick up the phone or make use of the live chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included an extensive practical knowledge base into the Control Panel as a way to obtain beneficial step–by–step guidelines any time. Each area of the Control Panel features its own contextual support area offering a variety of how–to content articles. We have also made video lessons to offer you with a greater idea of the correct way to accomplish any presented activity.