Technical Support Channels
A 1–Hour Response Time Guarantee
We provide a 60 min response guarantee for every support ticket or email that you send to our client support staff. We’ll rapidly answer all the typical inquiries and forward the matter to our server administrators if additional assistance is required. If you take advantage of our Optional Managed Services package, we’ll perform any of the included server administration services at a time that has been agreed upon earlier.
A Top–Quality Customer Support Service
We’ll be at your disposal 24/7 to answer any queries that you may have about our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need help handling server administration procedures, you can take advantage of our Optional Managed Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
We have provided the Website Control Panel with an exhaustive knowledgebase, which features extensive explanations of all its features and functions. Besides, we have prepared in–depth video tutorials that will further teach you how to perform a particular action or resolve a frequently experienced problem. All the how–to articles and the video tutorials are readily accessible from each Website Control Panel section via the Videos and Help buttons situated in the upper right corner.