Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find nearly all the answers to your questions in the intuitive Help Center section included in our Website Control Panel. It features a large repository with regularly asked questions and in–depth how–to articles written by our knowledgeable tech support team.

  • Top quality support service

  • Tutorial Videos

  • For those of you who wish to find out how to take care of a regularly encountered issue by watching a video lesson, we have added a selection of video tutorials to our Website Control Panel. All the tutorials are brief and easy to follow. They offer step–by–step demonstrations of different website management procedures.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 client support service and include a 1–hour response guarantee. Our knowledgeable technicians will be available 24x7 and will solve any problem that you may possibly have within less than one hour after the ticket submission. In most cases, a response will be given to you within 20 minutes.