Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Warranty

  • Our tech assistance staff is present 24/7 to take care of each of your service needs. Every single ticket you send out to us shall be addressed within maximum 60 minutes. If your problem calls for the assistance of an administrator, we will send the ticket to the person on shift and will notify you that the case is being taken care of.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • We’ll be on–line for you night and day to give you useful information and client support and to help you with any difficulty that you could run into while you are working with your virtual server. We will aid you with all pre–configured packages, plus your Operating System, server administration panel (with respect to the VPS type) and the Website Control Panel created completely by our company.

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Website Control Panel that is available free with your VPS offers an integrated collection of articles. There’s an array of detailed how–to content articles and a range of step by step video tutorials that illustrate all the basic website management jobs. You can access them by clicking the Help or Video buttons in the upper right part of each Control Panel section.