A ticketing system is the most common means of communication that web hosting companies offer to their customers. It is usually part of the billing account and is the best way to fix a problem that takes a certain amount of time to examine or that needs to be escalated to a server admin. In this way, all comments given by either party will be kept in one place in case someone else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will need to log in and out of no less than 2 accounts to carry out a particular task or to contact the company’s customer service team. In case you desire to manage a number of domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. It could also take a significant period of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with lots of other web hosting providers, the ticketing system that we use with our website hosting is an integral part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to remember different log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself from one single place. So, in case you’ve got a query or stumble upon a difficulty, you can contact our client care staff on the spur of the moment. Our system includes an intelligent search option. This suggests that even in case you have submitted plenty of tickets through the years, you will be able to track down the one that you want in an instant. In addition, you can read knowledge base suggestions for handling commonly experienced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more convenient to manage everything from one location, which is the reason why we have integrated a ticketing system into the in-house built Hepsia Control Panel, which is available with every single semi-dedicated server package. This will permit you to manage the correspondence with our customer service team along with your semi-dedicated account, which suggests that you won’t have to memorize one more log-in name for some other admin interface. You’ll be able to open a new ticket or to check the status of an old one with less than a few clicks while you are browsing the files within your account. On top of that, you can go through older tickets using an intelligent search filter or have a look at relevant knowledgebase articles with solutions to common predicaments. The inbuilt trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being just 60 minutes, so there’ll always be someone to help you out.