A live chat is a real-time way of communication between a hosting company's support crew and its customers. It is an efficient method to receive some information about the web hosting services or get some issue resolved since you're talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the lower possibility of mistakes when you exchange information like usernames or domain names, the faster response time since the communication is real-time and the fact that you don't have to stay on the chat constantly - you are able to do something different while the representative examines the issue in question. What's more, you can connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone fees that you'll have to pay if you are calling to a different country.

Live Chat Support in Website Hosting

We supply a live chat support service for all website hosting that we offer and we're able to assist you with almost everything live. If you do not have an account with us yet, we're able to give you more info about the packages to help you to get the most appropriate plan. If you are an existing customer, we will be able to assist you with any general or billing matter as well as with lots of common tech matters, for example an e-mail address setup in a desktop e-mail client. If you are unable to give us a call for some reason or you're in a country where we don't have a local telephone number, the live chat will be the best option to get in touch with us. Needless to say, some troubles require more time to investigate and test, so you will have to open a support ticket to our technicians, still, we're able to save you time and assist you with numerous problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, which means that if you have any questions concerning our Linux semi-dedicated hosting, you're able to contact our customer support team at any moment regardless if you've already obtained an account or not. In general, the chat service is for pre-sales, billing and general questions and problems, but we are able to assist you with various tech questions as well. We can help you select the ideal plan for your websites in case you don't have an account yet, we can answer any kind of billing questions or issues you could have or we can help you with installing your new e-mail address on your PC or smartphone - all this will be done quickly because our live chat service is accessible all the time, every day. Every time you require assistance, you can speak to a representative and save a long time.