Should you ever experience a problem with your website and be incapable of handling it on your own, ask the respective web hosting provider’s client service team to assist you to get the site back online. A timely solution would be best, but many hosting companies respond within 24 hours or even more, particularly if you are working with a reseller. Even if the problem can be solved with ease, your site may not function properly or it may not be accessible at all for an extended period, so you may lose prospective customers because it is quite unlikely that anybody would ever come back to a website that is broken. Therefore, you ought to make certain not only that you can reach your hosting provider, but also that they can respond and help you in a well-timed fashion. If a software application update does not proceed smoothly or if you delete something mistakenly, for example, the site must be fixed quickly so as to prevent prolonged unavailability.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum response time for any support ticket that you post or any email that you write is only sixty minutes, even if you contact us on weekends and national holidays. Irrespective of the nature of your issue or question, we will lend you a hand right away and will give you the required info to troubleshoot any problem with your sites. The real reaction time normally does not surpass fifteen-twenty minutes, so you can forget about waiting for hours on end to get an issue solved or what’s even worse than that – waiting a whole day only to receive an answer that more info is required whilst nothing’s fixed. We’ll assist you in a well-timed manner because we know exactly how priceless time can be in the dynamic Internet age. The 1-hour reply time guarantee applies to any technical or billing query that you might have in regard to our website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support staff representatives will be at your disposal all the time and they’ll answer any support ticket that you open via our web hosting Control Panel within sixty minutes max. The response time is guaranteed irrespective of whether you have a generic question regarding your semi-dedicated server or you encounter a certain difficulty and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to assist you, as we’re available 24 hours a day, 7 days a week to handle any technical, billing or general issue. In case you contact us about anything that’s within our capability, we will resolve it before we answer, which means that you will not have to wait around for hours or days while the problem continues. If there is something that you need to do on your end, we’ll give you the necessary info – what workable solutions to try out, what actions to take, etc.