Phone Support in Website Hosting
We know that being able to speak with a live agent is rather important, so we have 3 support lines all around the world (UK, USA and Australia) and you can get in touch with us over the phone for 14 hours every day. In case you consider acquiring one of our website hosting, for instance, you can give us a call and find out more about our solutions prior to ordering to be sure that we meet all system requirements for your sites. Following your purchase, you will be able to get in touch with us about all of the sales or billing problems you may experience, or get any kind of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for strictly technical issues you can use our ticketing system, that will help you follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
If you need more details regarding the Linux semi-dedicated hosting that we provide, you'll be able to call any of the three support phone lines that we have around the globe - in the United States, Great Britain and Australia. Thus, you have the option to check ahead of time whether our services will be appropriate for your sites. If you're already our customer and you've got a semi-dedicated account, you have the option to contact us over the phone for fourteen hours a day about any billing or basic questions. For strictly technical matters you will need to employ our ticketing system so as to communicate with our tech support because someissues simply require longer time to be solved, but we will assist you over the phone with various minor technical problems as well, saving you efforts and time.