If you've ever had a website hosting account before or you've dealt with any other online service, you are probably aware from your own experience that for some things it is better to speak with a live person on the phone than to exchange support tickets or e-mail messages. In order to learn more about a particular service before you decide to order it or when something small-scale needs to be done, for example, it'll be much easier and faster to get it done real-time. If you can get hold of representatives by phone, it's very likely that you are working with an actual website hosting provider, not just a reseller. The level of support that you'll get by phone may differ between different companies - from standard matters to experienced technical support. Usually most of the suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical issues are resolved via electronic mail and tickets.

Phone Support in Website Hosting

We know that being able to speak with a live agent is rather important, so we have 3 support lines all around the world (UK, USA and Australia) and you can get in touch with us over the phone for 14 hours every day. In case you consider acquiring one of our website hosting, for instance, you can give us a call and find out more about our solutions prior to ordering to be sure that we meet all system requirements for your sites. Following your purchase, you will be able to get in touch with us about all of the sales or billing problems you may experience, or get any kind of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for strictly technical issues you can use our ticketing system, that will help you follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

If you need more details regarding the Linux semi-dedicated hosting that we provide, you'll be able to call any of the three support phone lines that we have around the globe - in the United States, Great Britain and Australia. Thus, you have the option to check ahead of time whether our services will be appropriate for your sites. If you're already our customer and you've got a semi-dedicated account, you have the option to contact us over the phone for fourteen hours a day about any billing or basic questions. For strictly technical matters you will need to employ our ticketing system so as to communicate with our tech support because someissues simply require longer time to be solved, but we will assist you over the phone with various minor technical problems as well, saving you efforts and time.